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Our Guarantee
McNaughton & Gunn has been consistently recognized for its commitment to manufacturing excellence and environmental responsibility.
Quality is the cornerstone of our business and we promise our customers that we will:
- Provide responsive and solution-oriented customer service
- Quality-check your files for layout and bleeds
- Print your books using earth-friendly practices
- Provide you with the best printed book available
Our attention to detail and commitment to excellence would be incomplete without every customer’s satisfaction and contentment once a project is complete. Our guarantee reflects the commitment we have made to our customers and the confidence we place in the products we create.
What is your refund and return policy?
McNaughton & Gunn stands behind the quality of our products and services with our Quality Guarantee. If you received damaged, defective, or incorrectly packaged items, we are happy to provide a replacement copy. Please notify your Account Representative within 30 days of receipt to initiate the process. Quality is very important to us, so we may ask you to return samples of defective merchandise for inspection. Return shipping charges are not refunded unless authorized in advance. McNaughton & Gunn accepts no responsibility for the quality of the content (including misspelled words, grammatical errors, formatting, design, or overall appearance) and will not provide refunds for content reasons.
